We pride ourselves on offering all of our customers, whether contract customers or not, a 24 hour emergency call-out service.
We have a dedicated helpdesk available to take your calls any day of the week, at any time.
We know that from time to time, systems, equipment and buildings need urgent maintenance so we aim to reach you fast as possible.
In most cases we can get someone out to you within three hours.
For less urgent issues we can get someone to you within 24 hours.
This makes us the choice for many of the region’s businesses because they know they can trust us for efficient, quality emergency maintenance, no matter what is required.
Our years of experience gives you confidence in our emergency callouts. We cover all industries whether your business is office based or a large, public building, a school, healthcare provider and any other commercial business.
Do not hesitate to call our friendly and helpful customer services team to find out what we can do for you and provide you with an extremely competitive price.
Whatever size of job, our reliable, courteous and highly trained team of engineers will rectify the problem.
Our priority is your job to help your business continue to run efficiently.
When you call us, we send someone out to you as fast as we can.
The engineer will survey the area of concern and quote competitively, giving you a timescale for completion.
Our team carry a variety of equipment on-board so most of the time they can get on with repairs or maintenance immediately.
On the rare occasion that something needs to be ordered in, rest assured it’s up to us to find the part required and get it installed quickly.
On completion the engineer will provide you with a full report on action taken.
All of our engineers are trained in what they do so whether it’s a gas fault, water leak, building problem, electricity failure or other emergency, our team are knowledgeable, skilled and efficient at locating the problem and dealing with it.
Browse through our list below to get answers to frequently asked questions on this service:
We have a dedicated customer services team at the end of the phone any time of day, 365 days a year ready to take your call and deal with it so you know you’re in capable hands.
For emergency situations we can get someone out to you within just 3 hours, for less urgent situations we can get one of our team to you within 24 hours.
Yes, all of the ECMS engineers are fully insured with public liability insurance. We guarantee any repair carried out for one year.
Our team is readily available to cater for all your needs.