At ecms we’ve designed several facilities management packages to meet all customer requirements.
We give all clients the opportunity to upgrade to alternative packages whenever needed.
Additionally, we work with you to create bespoke service packages or, you can choose to select ecms services individually.
In doing so, you simply utilise our basic reactive maintenance call-out service.
We pride ourselves on flexibility allowing clients to choose exactly what support they want from our team.
If clients choose to cover cleaning and planned preventative maintenance, we can make quick adjustments to any contract to include the fully managed support service for a small additional fee.
This gives you the added bonus of many additional benefits.
We believe that smaller businesses may benefit from our managed reactive service due to the amount of call-outs involved.
This type of service gives priority status and peace of mind.
Our years of experience gives you confidence in our facilities management. We cover the whole of Greater London, including the home counties and south east regions.
Do not hesitate to call our friendly and helpful customer services team to find out what we can do for you and provide you with an extremely competitive price.
With over 30 years experience in the facilities management sector, ecms can offer a tailor made solution for your commercial premises.
With an existing client base that spans the City of London and West End plus numerous London boroughs, we’ve built an enviable reputation as being one of the capital’s leading facilities management experts.
We also manage a number of commercial premises in the north west Kent corridor from our base in Dartford.
No matter the size of your premises whether it be a small incubator office, retail outlet, commercial unit or a large blue chip corporate headquarters, we’re happy to discuss any needs you have.
Due to our ‘never say no’ attitude, we’ll cater for the needs of every business size with the same painstaking approach to delivering only the best we have to offer.
Our pricing is competitive and our quality of service is unsurpassed.
We have a large team of trained specialists including engineers and contractors, who have the necessary experience, knowledge and know-how to implement the most cost-effective approach to maintaining your building to the highest standards.
From initial consultation and inspection, right through to delivering your regular maintenance schedule, ecms are always on hand to help.
We are passionate about maintaining industry leading customer service and adhere to our belief that only by building strong and trustworthy client relationships, will we both succeed, no matter who we work with.
We appreciate that excellent customer service is key to building a solid reputation.
Additionally, repeat business, retaining existing contracts and establishing new contracts is all down to our unparalleled customer service.
We base our service model around providing exceptional and reactive service to all of our clients.
We provide our clients with instant response and access to information that may be required, 24 hours a day.
All information is transparent and kept on-site for direct communication with cleaners and we record all Planned Preventative Maintenance visits that take place.
In case of emergency or in the instance that you might not be able to contact your Account or Cleaning Manager, you will be granted full access to our 24 hour help-desk. The help-desk is a friendly team that take time to understand your requirements and keep you up to date throughout any work undertaken.
Our team is readily available to cater for all your needs.