Fully Managed Service Benefits
Signing up to ECMS’ Fully Managed Support Service gives you a huge range of benefits including one point of contact for all your facility needs, this is excellent for building a trusting relationship.
It also includes:
T: 01474 876800 • E: info@ecms-ltd.co.uk • Client Portal • Staff Login
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“We’ve been using ecms for over a year & are very happy with the service. Their cleaners are very reliable, efficient & trustworthy. Thoroughly recommended.”
Jo WheelerStatesman Travel
Discounted Rates/Call Out Charges
This is dependent on the maintenance package you choose. We offer 7.5% to 12.5% discount on call-outs. An ECMS Account Manager can discuss the best package for your business with you. We provide a Schedule of Rates. This has no hidden charges and all our labour rates are inclusive of fuel, parking and congestion. This means any additional cost would only be for materials.
Fixed Rates
When you sign up to Cleaning, Planned Preventative Maintenance and Fully Managed Support Services, we fix our rates with you for three years, subject to any employment legislation changes.
Priority Client
This gives you guaranteed 24 hour support and emergency response.
Budget Monitoring
When you employ ECMS to take control of all your maintenance and cleaning requirements, your dedicated Account Manager will effectively monitor costs against set budgets as well as providing you with detail in relevant reports.
Regular Review Meetings
We provide regular review meetings with your dedicated Account Manager & Cleaning Manager and we can arrange a schedule of review meetings and audits whenever needed or on an ad hoc basis as required.
Online Portal
All of our clients who take up Fully Managed Support Service have access to the ECMS portal which holds documents such as site folders, budgeting reports, RAMS, policies, Insurance documents etc. These documents are accessible 24/7.
One Sub-Contractor
Using ECMS saves you time and reduces any risk as you have one company that covers all your maintenance and cleaning needs.
Diary Management
We will schedule and arrange all of your Cleaning and Planned Preventative Maintenance, leaving you free to run your business.
ECMS Presence
All of the ECMS staff are fully trained in fault-finding and with a constant presence at your site, there is always someone available to discuss issues, whether your dedicated ECMS Account Manager, Cleaning Operations Manager, Cleaning Supervisor, Engineer or Cleaning Team. You also have access to the help-desk 24 hours a day.
Weekly or Monthly Invoicing
We provide weekly or monthly invoicing as required, this reduces the amount of invoices that need processing.
Health, Safety & Legislative Requirements
We make sure you meet Health & Safety and legislative requirements.
No CIS Implications
Using ECMS you have no CIS complications.
Simple Termination
For your peace of mind, we are so confident that you will be extremely satisfied in our service that we offer a simple termination of three months.
Your Maintenance Is Our Responsibility
Taking up the Full Managed Support Service package means the onus is on us to arrange and perform all maintenance requirements at your place of business, arrange cover when required and make sure all of our engineers attend with SLA’s.
Call 01474 876800 For All Your Cleaning & Maintenance Needs